Shipment information

 


1. What are the shipping costs?


Within the Netherlands, Germany and Belgium

Delivery to addresses within the Netherlands and Germany are only € 2.95,- per order, within Belgium € 3.95,-. Orders worth € 40, - or more will be shipped for free! This is a fixed amount regardless of the quantity or the number of shipments per order.

Abroad

The shipping costs to delivery addresses abroad vary. You can find the  the diagram below.

Country

Shipping price

Austria

€ 4,50

Belgium

€ 3,95

Croatia

€ 7,95

Czech Republic

€ 7,95

Denmark

€ 7,95

Estonia

€ 7,95

Finland

€ 7,95

France

€ 6,50

Germany

€ 2,95

Great Britain

€ 5,95

Greece

€ 7,95

Hungary

€ 7,95

Iceland

€ 7,95

Ireland

€ 5,50

Italy

€ 5,95

Latvia

€ 7,95

Lithuania

€ 7,95

Luxembourg

€ 7,95

Malta

€ 7,95

Netherlands

€ 2,95

Norway *

€ 7,95

Poland

€ 5,50

Portugal

€ 7,95

Romania

€ 7,95

Slovakia

€ 7,95

Slovenia

€ 7,95

Spain

€ 5,95

Sweden

€ 5,95

Switzerland*

€ 7,95

*For countries with an asterisk, we create additional export documents for shipment.

 


2. How long does delivery take?


DPD normally delivers within 1 to 4 days. If a product is not in stock then you will be informed as soon as possible. Please note: Shipments abroad have a longer delivery time.



3. What happens if I'm not at home?

 

For Dutch customers

For mailbox packages you do not have to be home upon delivery. If you are not home when the delivery attempt by parcel post than it is offered at the neighbors. Here you will get a message in the mailbox. If the package can not be delivered to the neighbors, it will be offered again the next day. If the recipient and the neighbors are not at home at the second try, then the employee of DPD will leave a message in your mailbox. You can then pick up your order at the specified post office or post service point. You have three weeks to pick up your order.

For foreign customers

Packages abroad are sent with Deutsche Post. If you are not home at the first delivery attempt than it is offered at the neighbors. If these are not at home either than you can pick up your package at the nearest post office.  You will receive a message in your mailbox concerning this. You have 7 working days to retrieve the package.

Mailbox Packages

The following products have a flat design which enables it to fit through your mailbox.  You do not even have to stay at home! Please note that a combined order can be sent as a package.

  • Flat Packs Citronella Bracelets
  • Nanotech Bracelets
  • 5-pack SpotZzz
  • Polos
 

4. Can I specify a different delivery address?


Yes, you can. MosquitNo.eu makes it possible to deliver your order at any address. When placing your order, you can enter any desired delivery address, through ticking away 'send to this address’. Then a new field will appear where you can enter a shipping address. After finalizing your order an address change is only possible after contacting our customer service, provided that the order is not yet ready for shipment.



5. What are the conditions of free shipping?


If you order products worth € 40,- or more than shipping is free of charge. However, when you (for whatever reason) decide to return something, the net purchasing amount changes. The order does not qualify for free shipping anymore. We are unfortunately forced retroactively charge shipping costs. We will refund the purchase price of the returned items minus shipping costs.